Refund policy

1. Return and Refund Policy Overview

Welcome to happy-playgrounds.co.uk. This Refund Policy outlines our policy regarding refunds for products or services purchased through our website www.happy-playgrounds.co.uk. We are committed to providing a fair and transparent refund process to our customers.

2. Refund Eligibility

• We may offer refunds for products or services based on the specific terms and conditions outlined in the product or service description.
• Eligibility for a refund may vary depending on the type of product or service purchased.

3. Refund Process

If you believe you are eligible for a refund, please follow these steps:

• Contact Us: Send an email to playgrounds4u@gmail.com within 30 days of your purchase. Please include your order number and a detailed explanation of your request.

• Defective and broken products: If the product delivered to you is damaged due to our fault or the fault of the courier, then we will cover the costs of the return or shipping of a new product.

• Return Unwanted Products: If you have changed your mind and wish to return a product purchased from us, you can do so within 30 days from the date of purchase, but you will be responsible for all shipping and packaging costs associated with the product.

4. Refund Methods

• If your refund request is approved, we will process the refund using the original payment method used for the purchase, unless otherwise specified.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at playgrounds4u@gmail.com.